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The Trust Lag: Lessons from Vietnam's Digital ID Rollout

Vietnam built one of the fastest digital ID systems in the world, but public trust is not keeping up. Getting a population to actually believe in new infrastructure takes longer and much more than a press release. A case for comms as strategy, not tag-on.

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AI Killed the Junior Comms Job, Judgement is Still Hiring

As writing becomes more affordable, the value of communications shifts towards judgment: understanding politics, context, legitimacy, and the consequences of putting an organisation’s name behind a message. I argue that AI isn’t replacing communicators, it’s changing what the profession is actually paid for.

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The Homework Behind Good Communications

A true-ish story about reputation management. Moving from destination promotion to public interest tech taught me the same lesson twice: storytelling is not enough. My work lives inside things I didn't build, and the story only held up when I actually understood what was underneath it.

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